Corporate name: Palma de Mallorca Aquarium S.A.

VAT Number: A57129751

Registered Address: Manuela de los Herreros i Sorà, 21 07610 Palma de Mallorca

Telephone number: (+34) 971746104

Email address:


We inform you that, through the Palma de Mallorca Aquarium S.A. website (hereafter “Palma Aquarium”), whose URL is “”, you can provide personal details, among other things, to acquire products, subscribe to the Company newsletter, or to request information. The collection and handling of the personal data will be carried out in accordance and complying with EU Regulation 2016/679 of the European Parliament and Council, of the 27th April 2016, regarding the protection of individuals in terms of the handling of personal data and the free circulation of this data (hereafter “GDPR”).

Palma Aquarium is committed to collecting and handling personal data:

  • In a lawful, fair and transparent way,
  • Properly, relevantly and limited to what is necessary,
  • accurately and up-to-date, and,
  • during the time necessary.

Additionally, the Entity commits to respecting the guiding principles of Privacy by design, by default and proactive responsibility.

When the personal details are collected through the form, it will be necessary for the User to provide, as a minimum, those marked with an asterisk, since if the necessary data is not provided, Palma Aquarium will not be able to provide the service requested.

Furthermore, through providing these details and/or completing the form/s, the User expressly authorises the Entity to use the email address or telephone number as a means of communication and guarantees that the information provided is true, accurate, complete, and up to date, expressly consenting to the use, handling and communication of these for the described purposes.

In the event of providing details of third parties, the person who has provided them guarantees that said party has been informed of the terms outlined in this section.

The company, Empresa Palma de Mallorca Aquarium, S.A. (hereafter “Palma Aquarium”), is responsible for handling your data. Their registered office is in Calle Manuela de los Herreros i Sorà, 21, 07610 Palma de Mallorca.

If you have any queries regarding data protection, you can contact us by email at

For what purpose and with what legitimacy do we use your personal information?

Palma Aquarium informs you that the personal details you provide via the website will be handled by Palma Aquarium for the following purposes:

  1. Managing and handling the contractual business relationship derived from the purchase or acquisition of tickets or products available on the website (park tickets, contracting events such as birthdays, weddings, meals, special visits, etc).
  2. Managing and handling the contractual business relationship derived from registering to the campus service.
  3. Keeping you duly informed, by email or any other equivalent medium, of all Palma Aquarium offers, products, services, and promotions that may be of interest to you.
  4. Creating a business profile based on the evolution of the business activity in relation to purchases or requests carried out.
  5. If desired, to register for the Ocean Pass product.
  6. Managing information requests.
  7. Managing newsletter subscriptions.

The legitimacy that constitutes the handling of your personal data for usage (1) and (2), is based on the execution of a business contract or pre-contract with Palma Aquarium relating to requested services, as well as the provision of these services.

Additionally, the legitimate basis for handling your personal data for the use indicated in points (3), (4), (5), (6) and (7) is based on the express consent given by you for each purpose at the time that the personal data is collected, and under no circumstances, will the withdrawal of this consent restrict the execution of contracts that you have with the Company.

Finally, we inform you that we use the data from cookies. The information regarding the cookies policy can be found through this link.

How long will we keep your details?

The personal details to which we have access will be handled for the time necessary to fulfil the purpose for which they were collected. After this, Palma Aquarium will keep the personal details when they are no longer relevant for the purposes for which they were collected, properly blocked, so they can be made available to the competent Public Administrations, Judges, Courts or the Public Prosecution Service for the time limit of the actions that may derive from the relationship maintained with the customer and/or the statutory storage limits. Palma Aquarium will physically delete your data once these time limits have elapsed.


Which recipients will your data be communicated to?

Your data will not be passed on to third parties unless we are obliged to do so by mandatory regulations or legislation.

What are your rights when you provide us with your details?

Access: you have the right to know if we are using your data and, if this is the case, to know what personal details you own that we are handling.

Rectification: you have the right to rectify personal information which is inaccurate.

Erasure: in certain circumstances, you may request that your details be deleted.

Limitation of handling: in certain circumstances, you have the right to request a limit for the handling of your data, in which case, we inform you that we only keep them to exercise or defend against complaints.

Portability: you have the right to receive, in electronic format, the personal data you have provided and any data that has been generated during the contractual relationship, as well as to transfer them to another entity.

Opposition: in certain circumstances and for reasons relating to your personal situation, you have the right to oppose the handling of your data, in which case, we would stop using them except for compelling legitimate reasons, or for the exercise or defence of possible complaints.

You may exercise these rights by written request with the reference “Data Protection” and a photocopy of your ID, addressed to Empresa Palma de Mallorca Aquarium, S.A. (hereafter “Palma Aquarium”) with registered office in Calle Manuela de los Herreros i Sorà, 21, 07610 Palma de Mallorca or by making your request with the same requirements via protecciondedatos@palmaaquarium.

To which authority can you exercise your complaints?

The interested parties may send a complaint to the Spanish Data Protection Agency in relation to the response they have received from Palma Aquarium when addressing their rights.

Security Measures

Palma Aquarium will handle the User’s details in a strictly confidential manner at all times and maintain their obligatory duty to secrecy regarding them, in accordance with the provisions of the applicable legislation, adopting to this effect the necessary measures of a technical and organisational nature which guarantee the security of your data and avoid their alteration, loss, unauthorised handling or access, taking into account the state of the technology, the nature of the data stored, and the risks to which they are exposed.